Getronics is expanding its service delivery capacity through its partnership with Bluetron
Since October 2023, Getronics has further strengthened its service delivery capabilities in the Netherlands by entering into a strategic partnership with Bluetron. This partnership has led to an expansion of on-site field service solutions for both the business and consumer markets.
Challenges
- Strengthening service delivery capacity to meet growing demand.
- Improving customer experience and operational efficiency.
- Flexible approach to respond to the changing demands of the Dutch market.
Solution and implementation
Bluetron is expanding its team and is now responsible for providing on-location break & fix services to Getronics customers. By ensuring consistent and seamless support, Bluetron can respond quickly to demand and deploy additional staff to resolve issues nationally within agreed Service Level Agreements (SLAs).
Getronics returns to its roots by operating directly in the Netherlands and offering its full range of workplace solutions with support from Bluetron. This partnership will enable Getronics to enhance customer experience, increase operational efficiency and tailor its Field Service operations to the specific needs of its Dutch customers.
Benefits for Getronics
- Extensive service delivery: The partnership with Bluetron enables Getronics to offer a wider range of service solutions to its customers.
- Improved customer experience: Getronics can now respond more flexibly to its customers’ needs, resulting in improved customer satisfaction.
- Operational efficiency: The partnership with Bluetron ensures a more efficient use of resources and a faster resolution of problems.
- Local presence: With a broader local presence, Getronics and Bluetron are better able to respond to the unique requirements of the Dutch market.
Why choose Bluetron?
- Reliability and expertise in delivering high-quality PIN devices and cash register systems.
- Seamless implementation and minimal disruption to business operations.
- Complete unburdening with one point of contact for all their needs.
- High level of availability and immediate replacement in case of defects.
- Good mutual consultation and a similar company DNA.
Conclusion
The partnership between Getronics and Bluetron creates a flexible and agile working environment, enabling rapid responses and exploring innovative service environments. Their shared goal is to sell and deliver world-class services both efficiently and effectively, strengthening their position as leading service providers in the Netherlands.
